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Our Terms & Conditions

 

  1. The Agreement
    1. This is the terms and conditions for the Provision of Treatments and sale of goods and services (“Agreement”) by and between you (the “client”), and Beauty Defined of First floor Settling Rooms, Springfield Street, Market Harborough, LE16 8BD.
    2. This Agreement is effective upon the clients’ signature or payment for or usage of the service providers goods and services, each of which constitutes an agreement to these terms.
    3. This agreement applies to all goods and services offered by the service provider and provided to the client. 
  2. Booking Fees
    1. Non-refundable booking fees are payable in order to secure an appointment, these fees are non-refundable and non-transferable, as such a new booking fee will be payable for all bookings made with the service provider.
    2. 2.2.The relevant booking fees are as such:
  1. £25 booking fee if the appointment is under £100 in value.
  2. £100 booking fee if the appointment is between £100 and £599 in value.
  3. £150 booking fee if the appointment is above £600 in value.
  4. A £25 booking fee is required for a consultation/ skin analysis, this fee may be transferred towards another appointments booking fee if the client books in another treatment on the day of the consultation.
  5. PLEASE NOTE ALL ONLINE BOOKINGS REQUIRE 50% OF THE TREATMENT VALUE SAME APPLIES 
  1. Your Obligations
    1. The client agrees to arrive at their appointment at the designated time. The client accepts that arriving more than 20 minutes late to their appointment means that the appointment slot will be lost, and the full price of treatment will become payable.
    2. 3.2.If for any reason the client believes they will be unable to attend, then they must follow the cancellation policy outlined in clause 5 of this document.
    3. 3.3.The client agrees not to attend their appointment if they feel unwell and will notify the service provider as soon as possible that they are unable to attend.
  2. Our Obligations
    1. The service provider will ensure your appointment is carried out by a qualified professional, whether sourced internally or by a third party.
    2. 4.2.The service provider will arrive on time to the client’s scheduled appointment, with the appropriate equipment and PPE.
    3. 4.3.The service provider will notify the client at their earliest convenience if for any reason the clients scheduled appointment can no longer take place. In such an event the service provider will offer to the client an alternative location and/ or date for their appointment. Where no suitable alternative appointment can be agreed the service may at their own discretion offer the client some form of remuneration.
  3. Cancellation Policy
    1. If the client requires to rearrange their appointment, they can by giving no less than 48 hours’ notice. In such case the booking fee is transferable to the rearranged appointment.
    2. If the client requires to rearrange an appointment that has been previously rearranged, then the booking fee will not transfer and a new booking fee will become payable.
    3. In the event that the appointment has to be cancelled due to reasons outside the control of either the client or the service provider (Acts of God), no refunds will be provided. Instead an alternative date and/ or venue will be made available in order to carry out the appointment. 
    4. If the client needs to either cancel or rearrange their appointment, they must do so by phone or email to 01858 288242. The client must include; their full name, contact number, appointment details (date and time) and information on what treatment they are booked in for.
    5. The service provider may waive fees under circumstances, the client accepts that this is purely at the discretion of the service provider.
  4. Refund Policy
    1. Beauty Defined do not offer any refunds under any circumstances.
    2. 6.2.If for any reason you believe the service provided is not satisfactory, please contact the service provider who will seek to remedy the issue at their own discretion.
  5. Provision of Goods
    1. No refunds are offered by the service provider for any physical goods or supplies sold to the client.
    2. The client may exchange any goods or supplies for other goods or supplies of the same value, please note this is at the discretion of the service provider.
    3. The client may also exchange any goods or supplies for other goods or supplies of a higher value so long as the difference is paid to the service provider.
    4. The client may also exchange any goods or supplies for other goods or supplies of a lower value, however the service provider will not offer a refund for the difference in value.
  6. Your Rights Under GDPR 
    1. Beauty Defined is committed to processing information in accordance with the General Data Protection Regulation (GDPR).  The personal data collected on this form will be held securely and will only be used for administrative purposes. 
    2. 8.2.You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required.  
  7. Governing Law and Jurisdiction 
    1. These terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.
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