TERMS & CONDITIONS
We advise all our clients to read through the clinic terms and conditions before making a booking.
These are put in place to safeguard the clinic and to ensure the maximum standards and service is offered to the client. In booking an appointment you are agreeing to our clinic terms and conditions stated below.
CANCELLATION POLICY We require 48 hours notice if you wish to cancel or re schedule your appointment if you wish to avoid a cancellation fee of 50% of your treatment value or loss of a course credit.
A non refundable booking fee is taken when booking your appointment and this is redeemed off your treatment price or used to cover any cancellation fee if under 48 hours notice or a no show.
ARRIVAL TIME We ask that all clients arrive 10 minutes prior to your appointment.
CONSENT/CONSULTATION FORMS All of our treatments will require you to fill out a consent form prior to the treatment procedure. This data will be saved according to our GDPR guidelines and available for future reference and treated with the utmost confidence. By Signing our Consent forms you are agreeing with our Terms and Conditions.
NOISE LEVELS We ask all our clients to keep noise to a minimum during your visit and that all mobiles are switched to ‘silent’ for the consideration of other clients receiving relaxing treatments nearby.
CHILDREN For insurance purposes and the comfort of other clients, we have a strict ‘no children’ policy at the clinic. We cannot accept responsibility for a child’s welfare so for the safety of us, the clinic, and the child we ask our clients not to bring young children to the premises.
TARIFF We reserve the right to amend, modify and alter the tariff for individual treatments and packages without prior notice. Free parking outside the clinic. Gift vouchers are available.
REFUNDS We do not offer refunds on Gift Vouchers or treatments, this includes course payments.
Your rights to make a complaint
Beauty Defined endeavours to treat all clients appropriately with fairness, dignity and compassion. We always take complaints about any aspect of our service very seriously, in order to ensure that every client has only the very best experience at all times. However if you have an issue with the way that you have been treated, a member of staff, your treatment outcome or any other matter relating to your visit or treatment at Beauty Defined you are entitled to make a complaint. You can make a complaint either verbally to a member of staff, by telephone call or in writing by post. Beauty Defined has a complaints procedure in place and we make every effort to assist you to a speedy and satisfactory outcome. Once we have received your complaint you will receive a written response within 14 days and you will be informed of the way that we intend to investigate the matter for you. During the investigation you may be required to attend the clinic for a consultation with the staff involved with your complaint. We will strive to achieve to resolve the situation for you as quickly as possible.