Your new client journey

We want you to enjoy your visit to the clinic but for your safety and for the safety of our staff we now have some new systems in place. 

We are now a strict appointment only clinic; please do not come to the clinic unless it’s for your scheduled appointment.

You will be emailed consent forms upon booking to complete 2 days before your appointment, one of which is a Covid-19 Questionnaire. Please complete them as we cannot treat you without them.

Please plan your journey to the clinic and allow plenty of time to pay for parking etc, arriving late will disrupt the system we have in place for socially distancing.

Please attend your appointment alone and with minimal belongings.

Please wait outside the clinic until your therapist invites you in as our waiting room is currently out of use. You will be greeted without any close contact (handshakes, hugs etc).

On arrival please sanitise your hands with hand sanitiser provided or use our hand washing facilities.

Your therapist will be wearing a visor and/or a mask during your treatment. You may also wear a mask if you so wish but will obviously be asked to remove it if we are doing a facial treatment.

You will be shown straight to your treatment bed/chair and you will be asked to put your bag in a designated area. Please avoid touching anything in the clinic or using your phone.

If you need to use our toilets, then please follow the hand washing guidelines and sanitise your hands again after use.

We welcome contactless payments or pre-payment in advance to limit time in reception.

Pre-ordering skincare is advised and a drop off service in the car park will be made available if you require products and do not have an appointment.

Unfortunately, we won’t be serving refreshments and worst of all no sweets! 

We have always worked to a strict code of hygiene as part of our usual clinical practice. Our staff members have also been fully trained to follow the new guidelines. 

We will be adding 15 minutes to every appointment to sanitise after each client and the clinic will be thoroughly cleaned at the end of each day. 

Please refer to our new revised price list online as some treatment prices have changed since your last visit. 

We thank you for your patience and understanding during these unprecedented times and very much look forward to seeing you back at Beauty Defined!

Natalie Godefroy 
Clinic Owner.